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ISO 9001:2008 Certified Company

A Rigorous Commitment to Quality

At the GTS Group quality is a tangible commodity valued throughout the organization, and frequently praised by our customers.  In 2003, GTS earned the International Standardization Organization’s certification (ISO 9001:2000), and was re-certified (ISO 9001:2008) in 2009, demonstrating our dedication to continuous improvement and superior performance in all aspects of our business.

GTS systematically monitors its quality through customer feedback, individual self-assessment, regular management reviews, and an annual  quality assessment. We constantly hone our processes, maintaining our commitment to the ongoing improvement of GTS’ operations and services.  GTS also has a defined list of Key Performance Indicators (KPI) and quality targets that are constantly measured and analyzed.  We strive to meet every target, however when targets are not reached, corrective actions are implemented, the results of which are closely monitored.  During the annual February review, the company’s management compares the previous year’s performance against a series of quantifiable measurements and discusses potential adjustments to be made in GTS quality policy. 

Employee training is a key component of GTS’ rigorous quality program.  Every new employee receives specialized training in the company’s methods and procedures.  Training plans are developed for all employees and reviewed yearly to ensure expanding growth and professionalism.  GTS regularly considers new trainings opportunities in a variety of related areas to keep staff updated with current industry rules, regulations, processes, and trends.

As a high quality service provider, GTS considers that a large part of its success results first in its unique ability to always:

  • Minimize the level of service failures and always protect the interests of its clients
  • Look for the best price/value option
  • Deal effectively with unexpected circumstances and requests
  • Adopt a "yes we can do it" attitude
  • Look for industry best practices and apply them
  • Look for and propose more effective solutions
  • Be proactive and monitor each shipment constantly
  • Provide transparent, continuous and accurate information
  • Comply with all valid regulations
  • Establish clear processes and strictly apply internal procedures

These 10 key points are part of the GTS quality system and applied on a daily basis to each quote or shipment GTS handles.